Frequently Asked Questions
Stack of Jewelry Boxes - Free Gift Wrapping

We are 100% dedicated to maintaining the highest level of quality for both our products and your customer experience. Please don’t hesitate to contact us with any additional questions at any time. We love our products and want to make sure you love them too.

Can I return my jewelry?

If you are not 100% satisfied with your purchase, you may return your purchase for a refund within 30 days of receipt of purchase. Email us at shop@loveandpieces to get a return authorization number. Read Details

How quickly will I receive my jewelry?

We know you are anxious. Orders will be processed and shipped within 1 business day of placing your order and take 2-3 days on average to arrive in the US. International orders vary based on local customs procedures.

Do you offer gift wrap?

There is no need to to select gift wrap when ordering from Love & Pieces as we gift wrap every single order. Most pieces will arrive in our signature box with a bow, over-sized pieces that do not fit in our box will still come gift wrapped with our logo and bow.

If ordering a gift you will have the option of adding a gift message at check out and we will not include the prices on the order form sent with the package.

What forms of payment do you accept?

We currently accept Visa, MasterCard, Discover, American Express, JCB, and Diners Club with Stripe payment processing as well as Paypal for all orders at our online jewelry boutique.

I received a gift and I want to exchange it for something else. What should I do?

To make an exchange, email, along with a note that you would like to make an exchange. Upon receipt of the item back, we will create and send to you a store credit that you can apply towards the purchase of any other item on our online jewelry boutique. All exchanges must be unused and in salable condition. Request for an exchange of a gift must be made in a timely matter. Gifts that have purchased with a coupon and or discount code are not eligible for an exchange. Please see our Shipping and Return Policy for further information. 

What is your policy on coupon codes and promotions?

Price adjustments are not available for items which have gone on sale since being purchased. Only one discount and or promotion code may be used per purchase. 

Can I make changes to my personalized piece?

Changes cannot be made on personalized pieces as they are made to order, all custom and personalized pieces are Final Sale. Please make sure you double check your personalized order before placing it as it is Final Sale.

Do you charge sales tax?

Sales Tax will be collected for orders being placed in Florida.

For details of our terms of use please read here.